Decisions, decisions, decisions. Decisions form part of our daily lives.
Management has to make decisions in order for their company to continue as a going concern.
There are times though, managers flirt with the media, boasting how well their company is doing. This is a magic trick to hide the true façade that the company is falling into an abyss.
I’m sure we’ve all heard of Enron and WorldCom, right? All sparkle but no diamonds.
However, egos are a hell of a thing. When a manager wants to look good in the eyes of his superior, s/he will vomit yes to everything. Even if they know it is a waste of money or what they want cannot be accomplished.
For instance, let’s surmise that the company wants to use a new online platform. They would have looked at various vendors in order to choose the best viable option. The employees who would have to work on the platform inform their manager which one has all the better features and can be easily integrated.
The manager hears their input, smiles and indicates that their opinions are of great value. S/he goes to their superior with his subordinates recommendations. They chat about personal matters and then the superior tells the manager that one of his friends is a vendor vying for the contract.
This vendor was one in which the manager’s subordinates stated that the platform cannot be easily integrated and is not user friendly.
The manager tells her/his superior that s/he is sure her/his people can work around the issues they mention. It’s basically a done deal.
Bursting with pride at how chummy s/he is with the upper echelons of the company, the manager meets with his crew and tells them that they are going to go with the vendor that makes no viable or financial sense.
The employees are dismayed and voice their objections. The manager dismisses them and tells them they can get the job done. Aren’t they the most talented people in their field?
A few thousands, millions or billions of dollars later, the company realises that the platform is causing more problems than creating solutions.
But the friend of senior management has already smiled all the way to the bank. Now they want to use the platform that the employees had suggested to begin with.
Hark! Wait! There is no more money in the budget for any more purchases this year so hold out until the next financial year.
And the morale of the staff falters and the company’s productivity slumps. Why? Because the ego landed and refused to take flight again.
Thus is the story, but different plot in many an organisation. Too many times managers are afraid or don’t like to challenge corruption or plain stupidity.
In the end, the company suffers as good workers leave and the rest that stay are disillusioned.
Like a dog that is kept on a leash, management ought to keep their egos in check when making vital decisions.
Not only would the company save money for use in other projects but staff would feel a sense of great achievement knowing that their suggestions are charting the company forward.